Please contact us no later 72 hours if what you received has a workmanship defect. Kindly inspect each box within 48 hours of delivery to ensure the integrity of your order. Please note: We understand many of customers pre-order accessories prior to the arrival of your Tesla. However, we will gladly exchange or fix any defect in workmanship. If some items are missing, please kindly take a photo of all the items you received and contact our,customer service at If the item you received if not what you ordered, please kindly take a photo or video if needed, keep the item in its original package and contact our customer service at These made-to-order seat covers are custom-built to your specific configuration, therefore, we do not accept returns on our seat covers.
All international customers are responsible for the customs duties within their own country. As we're located at Hong Kong, shipping internationally to your country does mean that you may be required to pay customs duties and taxes. Shipping charges do not include customs duties or taxes at your country.For items that are made to order, TAPTES will not accept return or refund request for non-quality issues. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.Once you have returned the product and after it has been fully inspected by us, we will refund your purchase price, excluding the 20% restocking fee. Besides, you will be charged a 20% restocking fee based on the retail price of the product. To return a product for a non-quality issue requires you to pay the shipping fee for the return.We will issue your request as soon as receiving your email. If your item arrived is defective and you want to request a refund or a replacement, simply send an Email to within 7 days of delivery with picture or video of the damaged. Once it's approved, we would send you a brand new replacement. If there is any further question, please Email to If your item arrived damaged/defective, please send us a very clear picture or video of the damaged through Email to and give us 6 business days for us to file a claim with the carrier. In addition, the standard shipping can reach the majority of countries, while the priority line can reach most of the main countries, below are the estimated shipping times (Hong Kong and our Warehouses). International shipping rates may vary based on item type, quantity, the total weight of your order and the destination's postal code.Īll items sold at TAPTES are guaranteed to be delivered in 60 days (90 days for Argentina, South Africa and all orders shipped with European Railway Direct Mail.) And all +orders shipped from the US, EU and AU warehouse are guaranteed to be delivered within 15-20 days (30 days for orders shipped to Canada).
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TAPTES have 3 different shipping methods: free shipping (unregistered mail or ocean shipping), standard shipping (Special Air Line), upgraded shipping (Express Shipping). We are closely monitoring the new regulations and policies set by government and transportation authorities, and we will keep you updated. In these uncertain times, we would like to inform you that we are working around the clock to ensure that there are minimal delays and interruptions of our services.
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